Returns & Refund Policy

At our store, every personalised item is made especially for you. Please read our policy carefully before placing your order.

Personalised Items

As all personalised products are custom-made to your specifications, we are unfortunately unable to accept returns, exchanges, or offer refunds if you change your mind, order the incorrect item, or provide incorrect personalisation details.

Please ensure all spelling, dates, names, and other personalisation information are correct before completing your purchase.

Damaged or Faulty Items

We take great care in packaging every order. However, if your item arrives damaged or faulty, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the damage or fault
• Clear photographs of the item and its packaging

Once the damage has been confirmed, we will arrange to send you a replacement item at no additional cost.

Incorrect Personalisation

If we have made an error with your personalisation that differs from the details you provided, we will replace the item free of charge.

Contact Us

If you have any questions about your order or require assistance, please don't hesitate to get in touch. We're always happy to help and will do our best to resolve any issues promptly.