Shipping Policy

Thank you for shopping with us! Every personalised item is made to order with care, ensuring you receive a unique product created just for you.

Processing Times

As all of our personalised items are made to order, we aim to dispatch all orders within 1–3 business days.

Please note that during busy periods, such as Christmas and other seasonal events, processing times may be slightly longer. If this happens, we'll do our best to keep you informed.

Delivery

Our standard shipping service is:

• Royal Mail Tracked 48

Once your order has been dispatched, you'll receive confirmation along with your tracking details (where applicable).

Delivery Upgrades

Need your order sooner?

We offer a range of delivery upgrades at checkout, allowing you to choose a faster shipping option to suit your needs.

Please note that selecting an express delivery service speeds up the delivery time after dispatch but does not automatically reduce our production time.

Urgent Orders

If your order is needed for a specific date or is particularly urgent, please get in touch before placing your order. We'll always do our best to prioritise your order where possible and advise on the best delivery option.

Delivery Information

Please ensure your delivery address is correct when placing your order. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address details.

Once your parcel has been handed to Royal Mail, delivery times are the responsibility of the courier. While we will always help where we can, we cannot guarantee delivery dates.

Questions?

If you have any questions about your order, shipping times, or delivery options, please don't hesitate to contact us. We're always happy to help!